In order to maximize your visit, please arrive 15 minutes prior to your appointment. If you are running late, we will do our best to accommodate you for the full length of your allotted time, schedule permitting. Otherwise, we regret your treatment will still have to end on time, so as not to delay the next guest. Appointments cut short due to late arrival, are payable in full. A credit card will be required to secure your reservation. For travel directions, scroll down this page for our best suggestions.
On Your First Visit
You will be asked to fill out a brief intake form containing general information, allowing us to provide you with the safest, most appropriate treatments. All information you provide is confidential.
As a wellness center, a detailed assessment, along with specific suggestions and recommendations for your care, may also be provided by us, during your initial or subsequent visits, to optimize your results and benefit of treatments.
Cancellation & No-Show Policy
Making an appointment with one of our professionals allows us to reserve time and space for your exclusive care. For this reason, there is a 50% fee charged for SAME DAY CANCELLATIONS OR NO-SHOWS. For Yoga classes and workshops, a full fee is charged for late cancellations and no shows. Yoga and regularly scheduled classes require 24 hours notice to avoid being charged. Special workshops & programs require 7-14 days cancellation notice, depending upon the event. A credit card is required to secure an appointment.
For general group bookings of 3 or more, we require 48 hours notice for changes or cancellations, along with a 50% deposit for all services reserved by group . Spa parties require 7 days cancellation notice, along with 50% deposit. A credit card provided at the time of the appointment will secure group or spa party reservations. The credit card holder agrees to be responsible for any cancellation fees incurred by him or herself, or any member of the group or party.
For Your Consideration
Please secure your personal belongings prior to, and after your treatment. Whenever possible, please leave jewelry or other valuables at home. We cannot be responsible for personal items left behind.
For the comfort of all our guests as well as your own quiet time, all cell phones must be turned off during your entire visit. We do not allow cell phone use during treatments.
Children under 16 will be accommodated for many of our services, while under the supervision of a parent or guardian over 21 years of age. Please call us to discuss your child's individual needs.
Our yoga and Pilates classes are generally not suitable for anyone under 14 years of age; however, we will accommodate yoga-experienced or mature children who are accompanied by a parent. The going fee is the same.
Taxes & Gratuities
Although wholly discretionary, gratuities are a nice way to say “thank you” for the type of personalized, unique attention offered by our professionals. Medical treatments generally excluded, a customary gratuity ranges from 15-20%, but if for some reason you were not happy with services received, we ask and count on your honest feedback so that we may make corrections or improvements on your behalf and for all our valued clients. We regret that gratuities cannot be added to your credit card transaction at the time of service. Unless otherwise indicated, NY sales tax is not included in our rates and will be added to your product or service at the time of purchase or when services are rendered, whichever is applicable.
Returns & Product Purchases
A store credit will be issued for unused, unopened products returned within 14 days. Damaged merchandise can be returned for replacement with the same item or store credit. Pre-purchase samples are available for our professional line of skincare products and other bodycare products. Call us at 718-336-8400 if you would like to receive a sample of a product you are interested in purchasing.
SUGGESTED TRAVEL DIRECTIONS TO NATURAL BALANCE
By Subway & Bus:
Q or B Subway Line to "Kings Highway". Exit onto East 16th street and board the B2 bus (just outside subway station), and take a short, 5 minute bus ride to East 31st street. Upon exiting bus, cross the street and walk north one block to Quentin Road.
#2 Subway Line to Flatbush Avenue/Brooklyn College station, (last stop). Exit onto Nostrand avenue and board the B44 bus (going south towards "Emmons Ave.") Take a short 5 minute bus ride to Quentin Road, go across the avenue and walk eastward along Quentin Road for 3 short blocks, to 3013 on left side of street.
from the Bronx & North: Whitestone Bridge to Van Wyck Expwy south...to Belt Pkwy west...to exit 11n ("Flatbush avenue north")...go north along Flatbush avenue to Quentin Road...turn left onto Quentin Road...go approximately 13 blocks to 3013 Quentin Road
from Manhattan: Brooklyn Battery Tunnel...stay on your 2nd lane from the left side ...exit onto the Prospect Expwy on the left side of highway. Continue on Prospect Expwy onto Ocean Pkwy. Stay on Ocean Pkwy...turn left onto Avenue N...continue on Avenue N to Nostrand avenue...turn right onto Nostrand avenue...Go to Marine Parkway...turn left onto Marine Parkway...go two blocks to Quentin Road.
from Manhattan: (alt. route) Brooklyn or Manhattan Bridge to Brooklyn-Queens Expressway West...stay on BQE going towards Belt Pkwy and Prospect Expwy. Stay on your 2nd lane from the left side ...exit onto the Prospect Expwy on the left side of highway . Continue on Prospect Expwy to Ocean Pkwy. Stay on Ocean Pkwy...turn left onto Avenue N...continue on Avenue N to Nostrand avenue...turn right onto Nostrand avenue...Go to Marine Parkway...turn left onto Marine Parkway...go two blocks to Quentin Road.
from Manhattan: (alt. route #2) Brooklyn or Manhattan Bridge to Brooklyn-Queens Expressway West...stay on BQE going towards Belt Pkwy (east). Take Belt Pkwy to exit 9n ("Knapp Street - Sheepshead Bay")...turn left onto Knapp street...go to end of Knapp street and turn left onto Gerritsen avenue...go to end of Gerritsen avenue and turn right onto Nostrand avenue...turn right immediately after, onto Quentin Road to 3013 Quentin Road.
from Queens or Long Island: Belt Parkway West to exit 11n ("Flatbush avenue north")...go north along Flatbush avenue to Quentin Road...turn left onto Quentin Road...go approximately 13 blocks to 3013 Quentin Road
from Staten Island or New Jersey: Verrazano Natrows Bridge to Belt Pkwy East...Take Belt Pkwy East to exit 9n ("Knapp Street - Sheepshead Bay")...turn left onto Knapp street...go to end of Knapp street and turn left onto Gerritsen avenue...go to end of Gerritsen avenue and turn right onto Nostrand avenue...turn right immediately after, onto Quentin Road to 3013 Quentin Road.